About Us
Fleetwood Digital Products is committed to bringing you the best possible unbranded iPod and iPhone accessories in terms of both build quality and price. We import directly and pass these saving along to you. All products are initially ordered as samples so we can see for ourselves if the particular item will meet our strict quality control. Each item is inspected both visually and bench tested to ensure performance and functionality before it leaves our store for you. Unlike other shops on the internet we do not drop-ship to you. All the items you see in our store are stocked locally at our warehouse in Surrey, BC, Canada. This allows us to maintain and control the quality of product you will be soon enjoying. By stocking ourselves we can also ensure quick and efficient shipping practices.

Customer Service
With a 99% feedback on eBay (fleetwooddp) rest assured you're in good hands with Fleetwood Digital Products. With many places to shop online the only way to set yourself apart from the rest of the field is to offer a level of service that is paramount. At Fleetwood Digital Products service is our number one concern. We have been trading online for many years now and have a well established record.

Returns
If an item received is not what you thought it would be your never out of luck! Items may be returned for a full refund to our Canadian office within 15 days of receipt. For prompt service please utilize the "Returns Form" found at http://www.fleetwooddp.com/returns (a free account is required)

Warranty
Returns may be requested up to 15 days after receiving the item should the item not be suitable or to your satisfaction. All items must be returned, prepaid, in like new condition complete with all accessories, packaging and unmarked manuals. After 15 days Items will be guaranteed for a period of 90 days from the date of purchase against manufactures defects. Returns and warranties will not be honored if the product has been misused, abused, or physically broken. Normal wear and tear is not considered a fault of the item. All requests are subject to visual inspection. Should the exact product not be available one of like kind will be substituted. In the event a direct substitute is not available alternate resolutions will be provided. Please use the "Returns Form" found at http://www.fleetwooddp.com/returns to request a warranty claim.

Pricing
Our prices are low because our overhead is almost nil. You are not paying for a fancy store, hard sell sales people, or expensive advertising. We pass along the savings to you!. All items are shipped from our distribution center in Canada direct to you. We do not pay for additional storage or additional shipping. We ship it once, to you. Please note all prices are in CAD (Canadian Dollars)

Fraud Detection
Fleetwood Digital Products takes fraud very seriously and all orders are subject to security clearance, another way we keep our prices low! For this reason your item may not ship the day you order it, but rest assured, we are doing this for the protection of you, the online shopper.

Shipping
All orders are processed Monday to Friday, excluding Canadian holidays. Typical processing time is 24 Hrs, after that your order will be placed into shipping. All items are shipped via Canada Post to most destinations. Local pick-up is also available. At the checkout simply select walk-in as your shipping method. If you will be paying via cash please select cheque/money order as your method of payment.

Privacy
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us either by creating an account, via email, or other direct contact with you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process and ship an order.
Unless you ask us not to, we may contact you via email or postal mail, in the future to tell you about specials, new products or services, or changes to this privacy policy.

Legal
The information contained on this website or any page of (http://www.fleetwooddp.com) is provide AS-IS. Mistakes can happen and we are not responsible for any errors or omissions. Should an error either pictorial or descriptive be found your sole remedy will be to return the product for a full refund. Fleetwood Digital Products does not guarantee the functionality of the products beyond the listed specifications. Fleetwood Digital Products is not responsible, nor liable, for any loss or damage resulting in the use of our site, products purchased from our site, or products purchased in person. Standard safety practices include always unplugging a device when it is not being used & to periodically check and inspect power adapters and plugs for damages or electrical shorts.There are many opinions regarding the use of magnetic enclosure cases. While many have never had a problem a percentage of users have experienced difficulties with their devices when stored or used in a case with a magnetic enclosure. Magnetic enclosures offer many benefits over traditional velcro and as a user only you can decide if one is right for you. Care should be taken to avoid touching the device directly with the magnet. Should your device begin acting irregular discontinue the use of such case, or try repositioning the device. Should a device become unresponsive a hard reset may remedy the situation. While most products are tested for immediate failures under no circumstance will the seller be held liable for any loss or damage beyond the purchase price of the accessory.

Availability
At times listed inventory may not be accurate. In the event that an item is no longer available Fleetwood Digital Products will source out an alternative and offer it to you at the same price, or refund your money. If the item is in transit from one of our suppliers your order will be placed on back order for a maximum of two weeks, at which time you will be given the option of either waiting for the item, or receiving a refund. The above is your sole remedy for out of stock items.